Clear agreements, in plain language.

These terms belong to By NvV, based at Poeldijkstraat 185, 1059 VK Amsterdam, registered with the Dutch Chamber of Commerce under number 98512218. We operate under the trade names Vosna and bynvv. You can reach us at info@vosna.nl.

Where we say 'we', 'us' or 'our', we mean By NvV. Where we say 'you', we mean the client: the business or person working with us.

These terms apply to all our proposals, quotes and agreements. That covers websites, custom tools, automation, hosting, maintenance, email and any other work we deliver.

If we deviate from these terms, we only do so in writing, for example in a proposal. For everything else, these terms continue to apply.

Your own purchasing terms do not apply, unless we have accepted them together in writing.

A proposal or quote is valid for thirty days, unless stated otherwise. All prices exclude VAT.

You agree by accepting the proposal digitally or confirming by email. From that moment there is an agreement and we get to work.

If a proposal contains an obvious mistake or typo, such as a price that is clearly wrong, we are not bound by it.

We do our work skilfully and with care. Our commitments are best-effort obligations: we promise good work, not miracles. A specific result is only guaranteed if we have explicitly written it down that way.

We may use third-party services to do our work, such as hosting, email and payment providers. We choose those parties carefully.

Schedules and delivery dates are estimates. We keep you informed if anything shifts.

We can only build well when you deliver what is needed on time: copy, images, access and decisions. If a project is delayed because material does not arrive, the schedule shifts with it.

You are responsible for the content you supply and for the rights to it, such as photos and texts. You are also responsible for what is published through your site or system.

Login details you receive from us are personal. Keep them secret and tell us right away if you think someone else may have access.

We invoice digitally. Payment is due within fourteen days of the invoice date, unless we agree otherwise.

When we work by the hour, we track our hours and you can request an overview.

If you pay late, we first send a reminder. If payment still does not arrive, we may charge statutory interest and collection costs and pause our work until payment is received.

Hosting, maintenance, email and recurring hours are ongoing services. You pay per month, unless agreed otherwise.

You can cancel at any time, with one month's notice. You are never locked into long contracts with us, unless we deliberately agree otherwise together.

If we want to change a price, we announce it at least one month in advance. If you disagree, you can cancel before the new price takes effect.

When an ongoing service ends, we cooperate fully with the handover. You receive your data in a common format.

If you want something outside the agreed scope, we call that extra work. We never just start on it: we first discuss what it costs, and only build it after your approval.

Small changes within a maintenance or hours agreement are simply covered by that agreement.

Once everything is paid, you may use everything we made specifically for you without restriction for your business: design, copy and custom work.

Our own building blocks, tools and reusable code remain ours. We use those for other clients too. Your data and your brand identity are emphatically not part of that: those remain yours.

Work that relies on open source software follows the licences of that software.

We may show our work for you in our portfolio, with your name. Rather not? Tell us and we take it down.

Where possible, we register domain names in your name. That way your domain remains yours, even if our collaboration ever ends.

For third-party services, such as hosting providers and email providers, the terms of those parties apply alongside these terms. We are not liable for outages or changes at those parties, but we always help to resolve the issue or switch providers.

We take security seriously in everything we build: personal logins, encrypted connections, keys in a secure vault and strict rules for the browser. At vosna.nl/beveiliging we explain how we do that.

At the same time, we are honest. No system can be secured one hundred percent, not even those of the largest companies in the world. Someone who really wants in and knows exactly what they are doing sometimes succeeds anyway. Nobody can fully remove that residual risk, so we do not promise that either.

What we do promise: we secure to the current state of the art, we keep systems up to date and we keep improving.

If we discover an outage, a leak or a hack, we make it an immediate priority. We investigate what happened, close the gap and put right what can be put right.

We keep you informed in plain language: what is going on, what we are doing and what it means for you.

If personal data is involved, we act in accordance with the GDPR. Where required, we report a data breach to the Dutch Data Protection Authority and inform the people concerned.

We are careful with data. We only store what is needed and choose European services for storage and email where possible.

If we process personal data for you, we do so in accordance with the GDPR. If you want a separate data processing agreement in writing, we arrange that.

We aim for the highest possible availability of sites and systems we host and manage. One hundred percent does not exist: sometimes maintenance is needed or a hosting provider has an outage.

We do planned maintenance at quiet times where possible, and we announce it whenever you would notice it.

Specific availability guarantees only apply if we agree on them separately in writing.

If something goes wrong through our fault, we simply fix it first. For us, repairing always comes before debating.

If we are nevertheless liable for damages, that liability is limited to the amount you paid us in the preceding six months for the service in question.

We are not liable for indirect damages, such as lost revenue or profit, loss of data outside our backups, or damage caused by information you supplied.

These limitations do not apply in the case of intent or deliberate recklessness on our part.

Sometimes we cannot meet our commitments due to something beyond our control: large-scale outages at hosting or internet providers, power failures, illness or government measures. In that case we may suspend our obligations for as long as necessary.

If a force majeure situation lasts longer than sixty days, either of us may terminate the agreement for the part that has not yet been performed.

A project ends when it is delivered and paid. Ongoing services continue until one of us cancels, as described under subscriptions.

When a collaboration ends, you take with you what is yours: your data, your content and your domain. Outstanding invoices remain due.

We may terminate an agreement if you structurally fail to meet commitments, for example by not paying for an extended period. We never do that without prior warning.

If you are unhappy about something, let us know as soon as possible at info@vosna.nl. We respond quickly and first look for a solution together.

A complaint does not suspend your payment obligation, but we never leave you stuck with something that is demonstrably wrong.

We may update these terms. The current version is always available at vosna.nl/voorwaarden. If a substantial change affects you, we let you know in advance.

Dutch law applies to all our agreements. If we truly cannot resolve a dispute together, we submit it to the court of Amsterdam.